Privacy Policy and Personal Information Protection

C&C Immobilier, s.e.c. is committed to providing its clients and users with services that are in compliance with the law and accessible in a secure manner, particularly with respect to the protection of their privacy and personal information. To this end, we have implemented a privacy policy within our company that complies with the Act respecting the protection of personal information in the private sector (hereinafter referred to as the “Policy”).

This policy is intended to inform you about how C&C Immobilier, s.e.c. collects, uses, transmits, stores, shares and protects your personal information when you use its web services.

In order to offer a personalized service, C&C Immobilier, s.e.c. may have access to some of your personal information. We ensure that each of our employees treats your information with rigor in compliance with the law and regulations in force in Quebec.

1. Definition of personal information

Personal information is any information that concerns a natural person who, taken together or separately, can be used to identify them.

2. Types of information collected

In order to optimize the services offered to its clients on the web, our company may collect certain personal information via this website, including:

• First and last name;
• Address;
• Email address;
• Phone number;
• Any other personal information that you voluntarily disclose via the “contact” tab;
  

As will be described in more detail, some personal information is collected automatically while other information must be voluntarily transmitted by the user or client.

C&C Immobilier, s.e.c. only collects on the web the personal information described above that is necessary for the performance of services to clients and strictly for the purposes for which it is collected. No other use of the information is permitted by the company, unless you consent or if it is a case provided for by law.

3. Use and disclosure of personal information

Access to personal information transmitted is limited to administrators and its use is restricted to the purposes set out in this policy.

Personal information voluntarily transmitted is kept throughout the business relationship with the client or for the purpose of processing correspondence sent via our website. When files are archived, access to files that may contain personal information remains limited to administrators only.

Data transmitted over the web will be kept for internal use, but will be destroyed on the web within a reasonable time to ensure the confidentiality of users of our website.

4. Reasons why personal information is collected

C&C Immobilier, s.e.c. uses personal information as agreed upon at the time of collection or according to the standards established by law and regulations. Personal information collected on our website is used for the following purposes:

• To allow the creation of a client file;
• To update the client file;
• To provide the services requested by the user, to process correspondence, including requests for quotes or service;
• To ensure administrative follow-up;
• To allow the optimization of our services by notifying the user of new products and services that may be offered to them.
• Any other purpose for which you have consented;

5. Communication of personal information

C&C Immobilier, s.e.c. will not transmit to any third party the information voluntarily transmitted or automatically collected via this website.

As provided by law, our company may be required to disclose personal information following an order from a court of common law or administrative law, from a body duly authorized by law or in cases provided for by law and regulations in force.

6. Your consent

C&C Immobilier, s.e.c. does not collect any personal information from you without your consent, subject to the exceptions provided for by law. Also, our company only collects the personal information necessary for the performance of the services to be rendered.

At any time, during the collection of personal information, you have the right to refuse to provide us with personal information, subject to the exceptions provided for by law. In addition, at any time and after giving reasonable notice, you have the right to withdraw your consent to the collection, disclosure and transmission of personal information. However, such a situation could prevent C&C Immobilier, s.e.c. from offering you certain services or could limit their scope.

In certain cases, C&C Immobilier, s.e.c. may, for secondary purposes, ask for your consent for the sending of newsletters by email or for the transmission of information on services or products, etc. At any time, you can withdraw your consent without affecting the services rendered by our company.

7. Security measures in place for the conservation of information

C&C Immobilier, s.e.c. keeps personal information in paper or digital format for as long as necessary to achieve the purposes set out in this policy. The nature of the service is taken into account in the retention period of the information.

Our company ensures that it complies with the legal standards for the protection of personal information, whether it is during the collection of information or its transmission to a third party for the execution of the mandate. A destruction of the data transmitted by the users will be carried out on the web at reasonable intervals in order to preserve the confidentiality of the data transmitted.

C&C Immobilier, s.e.c. maintains a service for the prevention of incidents related to the respect of confidentiality.

8. Department responsible for the protection of personal information

In order to ensure the security and confidentiality of personal information, our company has a person responsible for the protection of personal information. Their role is to monitor and supervise the management of personal information, to implement and maintain internal policies and applicable procedures, as well as to manage any potential incident related to personal information. The contact information for reaching the person responsible is as follows:

Name: César Perez
Phone number: (438) 558-1366
Email address: info@immo-cc.com

9. User’s rights

At any time, you can request access to your personal information. You can request its modification or deletion. You have the right to withdraw or confirm your consent, to restrict the use of the information concerning you or to obtain a copy of it. You can exercise any right provided for by the Act.

To exercise your rights, we invite you to make a written request to the person responsible for the protection of personal information at the contact information indicated in paragraph 8 of this policy.

10. Management of cookies

C&C Immobilier, s.e.c. may use cookies. Cookies are files that are used to store data about your interactions on our website. In order to achieve the goals described below, cookies automatically collect certain data while you are browsing. The elements collected in the manner described below cannot allow a precise identification of the user.

When you enter our website, you are warned that we use cookies as part of your browsing on our website. You can disable them. However, this option could decrease the quality of your experience on our website.

Cookies are used for analytical purposes to determine your preferences on how you browse our website (e.g. language, province, country), to compile data on the number of users who visit our website, but also to improve the quality of our services, to facilitate access and navigation on our website and to analyze our performance.

C&C Immobilier, s.e.c. may also use “CAPTCHA” tests using question and answer authentication methods to restrict access to certain web pages, sections of the website and control access to them.

Analytical services (e.g. Google Analytics) may be used to increase the performance of our website and collect information as soon as a user accesses or browses our web page.

The data automatically collected by these various tools and cookies may include, but is not limited to, the IP address, the identification of the electronic devices used to access the website, your operating systems, data on the pages visited, the times and dates of the visits, the pages previously visited, the interests and the behavior of the user on the web page.

11. Redirection to other sites

C&C Immobilier, s.e.c. informs you that this policy applies only when using its website. This policy does not apply to other websites that may be available via our website. C&C Immobilier, s.e.c. is not responsible for these sites and cannot protect their content, their access or the protection associated with the information you may transmit to them. Any personal information transmitted to other websites is subject to their policy. We therefore invite you to read their policy.

12. Updating this policy

In order to comply with the laws and regulations in force, C&C Immobilier, s.e.c. regularly updates this policy. Please note that a notice may be sent to you to inform you of the changes made to this policy. At any time, this policy is available on our website and we invite you to consult it regularly.

13. Communication

For any questions related to this policy, we invite you to contact the person responsible for the protection of personal information whose contact information is described in paragraph 8.

Updated on 2024-03-04